Responsible Gaming at mx001 — Play Safe, Stay in Control

Our Commitment to Responsible Gaming

mx001 is built on the belief that online entertainment — including casino games, sports betting, and live gaming — must always put player welfare first. We operate our platform for the Bangladesh market with a firm commitment to responsible gaming practices that protect players, their families, and the wider community.

Responsible gaming is not just a policy at mx001 — it is a core value woven into every aspect of how we design our products and support our players. From the moment you register to every session you play, our responsible gaming framework is active in the background, giving you the information, tools, and support you need to stay in control at all times.

21+ Age Restriction Policy

mx001 strictly prohibits the use of its platform by anyone under the age of 21. This is not merely a guideline — it is an absolute requirement. Gambling before the age of 21 carries a significantly elevated risk of developing problem gambling behaviours, and mx001 has a zero-tolerance approach to underage access. We use the following measures to enforce this policy:

• Age verification is required at registration: all players must confirm they are 21 or older before an account can be activated.
• KYC document checks: mx001 may request a copy of your National ID card, passport, or driving licence to verify your date of birth before processing your first withdrawal.
• Proactive detection: our team reviews accounts for signs of underage activity and will suspend any account where there is reasonable doubt about the holder's age.
• Parental controls guidance: if you believe a minor in your household has accessed mx001, please contact our support team immediately. We will investigate and take appropriate action, including closing the account and refunding any deposits made by the minor.

If you share a device with younger family members, we strongly recommend using password-protected device profiles or enabling parental control software on your phone or tablet to prevent accidental access to mx001.

Deposit Limits — Stay Within Your Budget

mx001 allows every registered player to set deposit limits directly from their account settings. Deposit limits are one of the most practical responsible gaming tools available because they prevent impulsive overspending before it happens. You can set limits across three timeframes:

• Daily deposit limit: the maximum amount you can deposit via bKash, Nagad, Rocket, or any supported method in a single calendar day.
• Weekly deposit limit: a rolling 7-day cap on total deposits, giving you a broader view of your weekly spend.
• Monthly deposit limit: a 30-day cap that gives you the clearest picture of your gambling expenditure relative to your monthly income or budget.

Deposit limits take effect immediately when you reduce them. If you request an increase to an existing limit, a mandatory 24-hour cooling-off period applies before the increase is activated, giving you time to reconsider. To set or adjust your deposit limits, log in to your mx001 account and navigate to Responsible Gaming settings, or contact our support team directly.

Time-Out and Session Control Features

Sometimes, a player simply needs a break. Life gets busy, stress builds up, or you just want to step away from gaming for a period without permanently closing your account. mx001's time-out feature lets you pause your account for a defined period. During a time-out, you will not be able to log in, place bets, or make deposits. Any pending withdrawals will still be processed normally. Time-out options include:

• Short break: 24 hours — ideal if you feel your session has gone on too long today or you simply want to cool down after a loss.
• Medium break: 1 week or 1 month — recommended if you notice you have been playing more frequently than usual or spending more than you intended over recent weeks.
• Extended break: up to 6 weeks — for players who feel they need a longer period of reflection before returning to the platform.

Self-Exclusion — When You Need a Longer Break

Self-exclusion is the most powerful responsible gaming tool available on mx001. If you feel that gambling is no longer a form of entertainment and is instead causing harm to your finances, relationships, mental health, or daily life, self-exclusion allows you to block your access to mx001 for an extended period — or permanently. Self-exclusion is available for periods of 6 months, 1 year, 3 years, or indefinitely.

During a self-exclusion period, mx001 will suspend your account, and you will not receive any marketing communications from us. Any real-money balance in your account at the time of self-exclusion will be processed for withdrawal to your registered payment method. Self-exclusion requests are processed by our support team and take effect within 24 hours of your request being confirmed.

Tips for Safe and Enjoyable Play

Following these straightforward guidelines can make a real difference to how you experience gaming on mx001:

• Set a budget before you start — decide in advance how much you are comfortable spending in a session, and stop when you reach that amount. Use mx001's deposit limit tools to make this automatic.
• Never gamble to make money — the expected outcome of gambling over time is a net loss. Treat any winnings as a pleasant bonus, not income.
• Take regular breaks — even if you are winning. Long, uninterrupted sessions impair decision-making and make it easier to lose track of time and money spent.
• Avoid gambling when you are upset, stressed, or under the influence of alcohol. Emotional states significantly increase the risk of impulsive or harmful gambling decisions.
• Balance gaming with other leisure activities. Gambling should be one of many things you enjoy, not the primary focus of your free time.
• Review your activity history regularly. mx001 gives you full access to your session logs, deposit records, and bet history. Checking this periodically keeps you informed and in control.

Protecting Minors

mx001 takes the protection of minors extremely seriously. Our platform is not designed for, marketed to, or accessible by anyone under 21. In addition to our own verification measures, we encourage parents and guardians to take the following steps if they share a household device with young people:

• Use separate, password-protected user profiles on your device for adult and child accounts, and ensure that young family members do not have access to your mx001 login credentials.
• Enable parental control or screen time management apps on shared devices. Many Android and iOS devices have built-in tools to restrict access to specific websites and applications.
• If you suspect that a minor has already registered on mx001 using falsified age information, report it to our support team immediately at [email protected]. We will investigate, close the account, and arrange a full refund of any deposits made.